Refund Policy

1. Overview

This Refund Policy explains when and how UptimeBuddy ("we", "us", or "our") will issue refunds for paid subscription plans. It supplements our Terms of Service, which govern your use of the Service. Where this policy and the Terms conflict, the Terms control.

2. Free plan

Our Hobby plan is free of charge. Because no payment is collected, no refunds apply. You can stop using the Service or delete your account at any time without charge.

3. Paid subscriptions

Paid plans (Starter and Pro) are billed monthly in advance through our payment processor, Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel. Each charge covers the upcoming billing period.

Fees are generally non-refundable except where required by law or as described in this policy. Subscription fees fund the ongoing operation, monitoring infrastructure, and alert delivery that make the Service work.

4. Cancellation

You may cancel your subscription at any time from the pricing page or the billing portal linked in your account settings. Cancellation takes effect at the end of your current billing period — paid features remain available until then. You will not be charged again after the cancellation takes effect.

Cancelling mid-period does not automatically entitle you to a prorated refund for the remaining days, but you keep full access to all paid features through the end of the period you already paid for.

5. Downgrades

If you downgrade to a plan that supports fewer monitors than you currently have active, you will be asked to select which monitors remain active before the downgrade takes effect. Downgrades apply at the end of the current billing period. No refund is issued for the difference between plans within the current period.

6. Upgrades

Upgrades take effect immediately with a prorated charge for the remainder of the current billing cycle. Upgraded charges are non-refundable once the upgrade is processed.

7. Refund eligibility

We will consider a refund request if all of the following are true:

• You contact us within 30 days of the charge by emailing support@uptimebuddy.co or using our contact page;
• The charge was made in error, you were charged after cancelling, or you did not receive the paid features you paid for due to a fault on our side; and
• You provide enough detail for us to identify the charge and verify the issue (for example, the date of the charge and the email on your account).

Refund requests that do not meet these criteria are evaluated at our discretion on a case-by-case basis. Where applicable law grants you refund rights stronger than this policy, those rights are preserved.

8. How we process refunds

• Approved refunds are credited back to the original payment method through Stripe.
• Depending on your bank or card issuer, the credit may take 5–10 business days to appear on your statement.
• We are not responsible for delays caused by your payment provider after the refund is issued from our side.
• Issuing a refund cancels the associated subscription at the end of the current billing period unless you instruct us otherwise.

9. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Most billing disputes can be resolved quickly and directly. Initiating a chargeback without first contacting us may result in your account being suspended while we investigate.

10. Service limitations

The Service is provided on a best-effort basis. We do not guarantee that every check will succeed or that alerts will always be delivered instantly. Network conditions, email providers, SMS carriers, and third-party systems may delay or prevent delivery. These limitations are not, by themselves, grounds for a refund, but we will address significant or prolonged failures in good faith when you report them.

11. Changes to this policy

We may update this Refund Policy from time to time. If we make material changes, we will notify you by email or through the Service. The updated policy takes effect on its posted effective date.

12. Contact us

Questions about refunds or billing? Email support@uptimebuddy.co or use our contact page.